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Global Customer Success
Full-time / Part-time
Serve customers and partners worldwide and carry the products' value globally.
A role that supports the global expansion of our products, starting with 2Calendars. You will own onboarding and support for English-speaking customers and channel their feedback back into the products.
Responsibilities
- Onboard and support international customers
- Maintain help documentation and FAQs (Japanese / English)
- Analyze usage data and prevent churn
- Represent the products in international communities and social media
- Own localization quality
What we look for
- Business-level English (required)
- Customer success or support experience in SaaS
- Clear written communication
Nice to have
- Experience operating multilingual products
- Experience working across time zones
- A third language beyond Japanese and English
Conditions
- Employment: Full-time or Part-time
- Location: Fully remote — working from outside Japan is possible (for some roles this may not be permitted under our personal-data transfer policy)
- Hires based outside Japan are engaged on a contract basis, regardless of position type
- Hours: Flextime