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Account Manager
Full-time / Part-time
Build long-term customer relationships, from onboarding to expansion.
This role sits closest to our customers' questions and owns the maximization of their value. You will work with customers of NPO Navi, 2Calendars, and our other products — from onboarding through renewals and expansion.
Responsibilities
- Manage customer accounts and build long-term relationships
- Design and run onboarding programs
- Analyze usage and propose better ways to get value
- Drive renewals and upsell
- Channel customer feedback back to the product team
What we look for
- Experience in B2B SaaS sales or customer success (roughly 2+ years)
- Ability to structure customer problems into proposals
- Project management skills across parallel accounts
Nice to have
- Experience in public-interest domains such as NPOs, education, or local government
- Hands-on experience with CRM tools
- Business communication in English
Conditions
- Employment: Full-time or Part-time
- Location: Fully remote — working from outside Japan is possible (for some roles this may not be permitted under our personal-data transfer policy)
- Hires based outside Japan are engaged on a contract basis, regardless of position type
- Hours: Flextime